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Refund & Returns Policy
Global Buyer Refund & Returns Policy • Effective Date: 8th June 2026
Table of Contents
1. Our Role as a Marketplace
EXPIRINGSOON is a digital marketplace platform, not the seller of the products. All products are sold by independent third-party Sellers. Because Near-Expiry Products are sold at a significant discount and carry a specific "Goldilocks" safety window, our refund and return rules are stricter than traditional retail to protect the integrity of the recovery ecosystem.
2. Eligibility for Refunds
You are entitled to a refund only if the product delivered meets one of the following "Seller Compliance Failures":
Expired Goods
The product is past its expiry date at the time of delivery/pickup.
Goldilocks Violation
The product has less than eleven (11) days of shelf life remaining at the time of purchase (violating our safety buffer).
Authenticity Issue
The product is proven to be counterfeit, an imitation, or non-authentic.
Tampering/Damage
The factory seal is broken, or the product is physically damaged/leaking upon handover.
Mismatched Listing
The item received is significantly different from the description or image provided by the Seller (e.g., wrong size, wrong flavor, or wrong brand).
3. Non-Refundable Scenarios ("Final Sale")
Due to the time-sensitive nature of Near-Expiry inventory, refunds will not be issued for:
- Change of Mind: You no longer want the product or found it elsewhere.
- Failure to Review Expiry: You did not read the clearly disclosed expiry date on the listing before checkout.
- Subjective Quality: You do not like the taste or performance of an authentic, non-expired product.
- Perishable Nature: Near-expiry status was clearly disclosed; "near-expiry" does not mean "defective."
- Non-pickup: You did not show up to pick up the purchased item within the 72 hours (3 days) pickup window at the seller’s outlet or shop when you chose the local pickup option at checkout.
4. Reporting a Dispute (The 24-Hour Window)
Strict 24-Hour Submission Window
To protect the escrow payment system, you must report any issues within 24 hours of delivery or pickup. Any claim submitted after this window will be rejected, as the funds will have been released to the Seller.
Required Evidence Checklist:
You must provide your Order ID and clear, high-resolution photos showing:
5. International Jurisdictional Adaptations
5.1 United Kingdom & European Union
UK GDPR / EU Consumer RightsPerishable/Sealed Goods Exception: Under the Consumer Contracts Regulations (UK) and the EU Consumer Rights Directive, the right to cancel/return does not apply to goods that are liable to deteriorate or expire rapidly, or sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery. Most Near-Expiry Products on EXPIRINGSOON fall under this exception.
5.2 United States
US State Laws / FTC"As-Is" Disclosure: Purchases are made on an "As-Is, Where-Is" basis. By completing a purchase, you acknowledge the proximity to the expiry date as a disclosed condition of sale.
5.3 Middle East
UAE Consumer ProtectionFinal Sale Disclosure: In accordance with UAE Federal Law on Consumer Protection, returns are restricted for goods where the nature of the product (near-expiry/perishable) is clearly disclosed at the time of purchase.
6. Resolution Process
We resolve disputes quickly and objectively. Here is what to expect once you raise a claim:
Review
EXPIRINGSOON reviews your submitted evidence within 48 hours.
Mediation
We contact the Seller to verify the batch audit and warehouse dispatch records.
Outcome
Approved: Refund in 5-7 business days.
Rejected: Case is closed. Expiringsoon's decision is final.
7. Contact & Support
For any questions or to initiate a refund dispute process, please reach out to our global support unit:
