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Merchant Help Desk & Partner Support

We're Here to Help Your Outlet Succeed

Have questions about store verification, automated payouts, inventory API integration, or enterprise partnership deals? Reach our merchant success team anytime.

Merchant Desk Support

Dedicated support for registered store owners & active sellers.

[email protected]
Priority Line: +234 (0) 800 397 4746
Enterprise & POS Integrations

Supermarket chains, distributors, and custom API onboarding.

[email protected]
SLA & Bulk Listing Solutions
Live Support & Instant Chat

Chat in real-time with a vendor success representative.

Mon-Sat: 8am - 8pm WAT

Send Us a Merchant Inquiry

Fill out the details below and your dedicated merchant specialist will get back to you shortly.

MERCHANT SERVICE LEVEL AGREEMENT

Fast SLA Guaranteed

We know every minute matters when managing short-dated inventory. Registered store merchants enjoy prioritized queue routing.

Under 2-Hour Response SLA
Priority response times for verified vendor accounts during operational hours.
Dedicated Account Managers
Pro & Enterprise tier merchants get assigned personal merchant success managers.
Merchant Operations Hub
Expiringsoon HQ, B2 Ajiran Mews Estate, Lekki, Lagos, Nigeria.
Outlet Setup Issue? Visit Vendor Orientation
How It Works
FREQUENTLY ASKED QUESTIONS

Common Vendor Questions

Find quick answers to common questions about selling, payouts, and store management.

Outlet verification typically takes between 12 to 24 business hours once you submit your business registration, CAC document, or valid government ID. Our compliance team verifies details to maintain high trust across our marketplace buyers.

Payouts are processed automatically every Monday and Thursday directly into your designated bank account. Pro and Enterprise tier merchants can also request instant manual withdrawals once orders are completed.

Yes! Expiringsoon provides a robust REST API & Webhooks infrastructure. You can automatically sync stock levels and batch expiry dates directly from your POS (e.g., Odoo, QuickBooks, Square, custom ERPs). Contact our Enterprise team for API keys and documentation.

Expiringsoon offers competitive vendor friendly commission rates starting as low as 3% to 7% per successful sale depending on your category (Groceries, Cosmetics, Bakery, Health). View our detailed Pricing Guide for full tier breakdowns.

Due to the short-dated nature of listed products, buyers are informed of item condition prior to purchase. Refunds are mediated by Expiringsoon only if an item delivered was damaged, incorrect, or passed its declared expiry date prior to delivery.